Terms & Conditions

Website use, cleaning services, communications and SMS program

Effective date: August 19, 2026 | Last updated: August 19, 2026

Please read these Terms
These Terms govern use of senoracleaner.com, quote and booking requests, cleaning services and the Senora Professional Cleaning Services Inc. SMS program. A website form requests contact or a quote; it does not by itself guarantee availability, pricing or a confirmed booking. Any written quote, work order, recurring-service plan or booking confirmation may contain additional service-specific terms.

1. Acceptance and eligibility

By using our website, submitting a request, accepting a quote, confirming a booking, receiving services or opting into our SMS program, you agree to the portions of these Terms that apply to that activity. If you do not agree, do not use the applicable website feature or service.

You must have legal capacity to enter an agreement and be authorized to arrange services for the property or premises. If you act for a company, property owner, tenant, manager or other person, you represent that you have authority to do so.

2. Business identity and contact

Senora Professional Cleaning Services Inc. provides cleaning services in the Greater Toronto Area and surrounding service areas. The legal service provider will be identified on the applicable quote, invoice, receipt or booking confirmation.

Senora Professional Cleaning Services Inc.
4040 Steeles Ave West Unit 12, Suite 3,

Woodbridge, Ontario L4L 4Y5, Canada
Telephone and SMS support: (905) 605-0404
Contact form: https://senoracleaner.com/contact/

3. Website information and permitted use

The website provides general information about services and may contain examples, photographs, estimates, availability indicators or promotional content. Website content is not a binding quote, guarantee or professional advice. We may correct errors and update content without notice, subject to applicable law and confirmed agreements.

You may use the website only for lawful personal or business inquiries about our services. You must not interfere with security or operation, introduce malicious code, scrape or copy content unlawfully, impersonate another person, submit false information, misuse forms or communication channels, or attempt unauthorized access.

4. Quotes, requests and formation of a service agreement

A request, form submission, chat, call, text or automated estimate is an invitation for us to assess the work and is not acceptance of a booking. A service agreement is formed only when we confirm the service, scope, date or service window and price or pricing method, or when we otherwise communicate acceptance in writing.

Quotes are based on information available when prepared and may expire on the date stated. If no expiry is stated, we may revise a quote before acceptance if circumstances, availability, costs or the described scope change. A written quote, work order, invoice, recurring plan or booking confirmation controls over inconsistent general website language.

5. Scope of cleaning services

The included tasks, excluded tasks, frequency, estimated duration, staffing, supplies, equipment and service area are those stated in the accepted quote or booking confirmation. Deep cleaning, interior appliances, windows, carpet or upholstery treatment, post-construction work, hazardous materials, excessive clutter, pest waste, mould, biohazards, high-access areas and other specialized work are included only when expressly listed.

Service times are estimates. Results and duration depend on property size and condition, access, interruptions, requested detail, material or surface condition and information provided by the customer.

6. Customer responsibilities

provide complete and accurate property, service, access, parking and contact information;

ensure the customer has authority to grant entry and arrange the work;

provide safe and lawful access, working utilities and reasonable lighting, heating or ventilation where needed;

secure cash, jewellery, documents, medication, firearms, collectibles, fragile items and other valuables;

identify fragile, damaged, high-value, specialty or manufacturer-restricted surfaces and items before work begins;

disclose hazards including mould, pests, needles, bodily fluids, chemicals, aggressive animals, structural hazards or unsafe conditions;

secure pets or provide clear handling instructions and disclose animal-related risks; and

obtain any building, landlord, condominium, security or parking permissions required for access and service.

7. Access instructions and security

Access codes, lockbox details, keys and alarm instructions should be provided only through the method we specify and only when necessary. You authorize us to use access information solely to provide the requested service. You are responsible for ensuring instructions are accurate and for changing time-limited codes when the access need ends.

We may be unable to perform services if access is unavailable, unsafe, delayed or materially different from what was arranged. Any resulting charge applies only if disclosed in the quote, booking confirmation or applicable cancellation policy and permitted by law.

8. Pricing, taxes, deposits and payment

Prices may be fixed, hourly, project-based or recurring as stated in the accepted quote. Applicable taxes, deposits, minimum charges, add-ons, parking, disposal, supply charges or other fees will be disclosed before they are charged, except where an unforeseen condition requires customer approval during the service.

You authorize the agreed payment method to be charged for confirmed services, approved changes, applicable taxes and disclosed fees. If a third-party payment processor is used, its terms may also apply. Do not send full payment-card details through ordinary email, SMS or general CRM notes.

Invoices are due according to the stated payment terms. We may pause future services for overdue undisputed amounts after reasonable notice. Nothing in these Terms limits rights concerning unauthorized charges, billing errors or chargebacks under applicable law.

9. Recurring services

A recurring plan continues at the agreed frequency until changed or cancelled according to the plan or booking terms. Frequency, price and included tasks may change only with appropriate notice and agreement where required. Cancelling a recurring plan does not cancel an already confirmed appointment unless the cancellation notice clearly says so and is received within the applicable time.

10. Scheduling, service windows, cancellation and rescheduling

Arrival times may be provided as a service window rather than an exact time. We will use reasonable efforts to communicate material delays. Weather, traffic, illness, building restrictions, emergencies and prior-job conditions may affect scheduling.

Any cancellation, rescheduling, lockout or late-access fee must be disclosed in the accepted quote, booking confirmation or recurring plan before it applies. If no such fee was disclosed, these Terms do not create one. We may cancel, stop or reschedule work for non-payment, unsafe conditions, abusive conduct, lack of access, unlawful instructions, unavailable personnel or circumstances beyond reasonable control.

11. Changes, add-ons and unforeseen conditions

If the property condition or requested work materially differs from the information used for the quote, we may explain the difference and request approval for a revised scope, price or schedule. We will not intentionally perform chargeable optional work without authorization, except for reasonable steps necessary to protect people or property in an emergency.

12. Service concerns, re-cleaning and claims

Tell us as soon as reasonably possible if you believe work was incomplete, damaged property or did not match the confirmed scope. Prompt notice helps us inspect, preserve information and offer an appropriate response, which may include clarification, correction, re-cleaning, repair coordination, refund or another remedy depending on the circumstances and applicable law.

Do not repair, discard or alter an allegedly damaged item before giving us a reasonable opportunity to review it, unless immediate action is reasonably necessary to prevent further harm. These Terms do not reduce any non-waivable statutory rights or remedies.

13. Pre-existing conditions, fragile items and surface limitations

We are not responsible for pre-existing damage, ordinary wear, manufacturer defects, loose fixtures, unstable furniture, improperly installed items, deterioration, hidden defects or damage caused by inaccurate instructions, except to the extent liability cannot lawfully be excluded. Some stains, odours, discolouration, wear, construction residue or damage cannot be fully removed through cleaning.

We may decline to clean items or surfaces that appear unsafe, unstable, unusually valuable, manufacturer-restricted or likely to be damaged by ordinary cleaning. Customer-requested products or methods remain subject to our safety assessment.

14. Health, safety and prohibited work

We may stop or refuse work involving unsafe heights, structural hazards, illegal activity, uncontrolled animals, weapons, active infestation, toxic chemicals, mould, asbestos, biohazards, needles, bodily fluids or other conditions requiring specialized training or equipment. We may recommend an appropriate specialist. Charges for work already performed or attendance apply only as disclosed and permitted by law.

15. Personnel and subcontractors

We may use employees or appropriately engaged contractors to perform or support services. We are responsible for directing service providers acting on our behalf, subject to applicable contracts, privacy obligations and law. Customers must not solicit or hire assigned personnel in breach of any separate written non-solicitation agreement that may lawfully apply.

16. Photos, reviews and marketing content

Operational photos may be taken when reasonably necessary to prepare a quote, document pre-existing conditions, confirm completion, support quality control or resolve a concern. Identifiable photos, video, names, voices, reviews or testimonials will not be used in public advertising without separate permission unless otherwise permitted by law. Any separate release will describe the intended use.

17. Telephone tracking and call recording

We may use dynamic number insertion, call-tracking numbers or number pools to attribute telephone inquiries to a website session, advertisement, campaign, search or page. Tracking numbers route calls to us and may collect call metadata and lead outcomes as described in our Privacy Policy.

A call may be recorded, monitored, transcribed or summarized only after clear notice stating the purposes and the caller's consent. If you do not consent, we will not record or transcribe and will offer a reasonable non-recorded channel where practical.

18. Electronic communications

You consent to receiving service-related communications through the channels you request or provide, subject to law. Electronic records, confirmations and signatures may be used to the extent legally permitted. Optional marketing communications require consent or another lawful basis and can be withdrawn using the provided method.

19. SMS and MMS program terms

Program and sender. The Senora Professional Cleaning Services Inc. messaging program sends messages from Senora Professional Cleaning Services Inc. about inquiries, quotes, appointments, reminders, service updates, customer care and, only if separately selected, occasional promotions.

Consent. SMS consent is optional, must be provided through a clear opt-in method and is not a condition of purchasing cleaning services. Consent for service-related texts does not automatically include promotional texts.

Frequency and rates. Message frequency varies based on your inquiries, appointments and selected communications. Message and data rates may apply to messages sent to you from us and from you to us. Contact your wireless provider with questions about your text or data plan.

Opt-out. You can cancel the SMS service at any time by texting STOP to the number that sent the message. We will send a confirmation and then stop further messages covered by that opt-out. To join again, complete a new opt-in or otherwise re-enrol through an approved method.

Support. Reply HELP for assistance or contact Senora Professional Cleaning Services Inc. at (905) 605-0404 or https://senoracleaner.com/contact/.

Carrier responsibility. Carriers are not liable for delayed or undelivered messages. Message delivery is not guaranteed and may be affected by network availability, device settings or carrier filtering.

Number changes. If you stop using or transfer a mobile number, notify us or opt out before the change so messages intended for you are not sent to a new subscriber.

Privacy. Mobile information and text-message opt-in data are handled as described in our Privacy Policy at https://senoracleaner.com/privacy-policy/ and are not shared for third-party marketing or promotional purposes.

20. Promotions and referral offers

A promotion, discount, referral offer or contest may have additional eligibility, expiry, redemption and service-area terms. Specific promotional terms control if they conflict with these general Terms. Promotions cannot be combined unless stated and have no cash value except where required by law.

21. Intellectual property

The website and its original text, graphics, logos, design and other content are owned by or licensed to Senora Professional Cleaning Services Inc. and protected by applicable intellectual-property laws. You may view and print reasonable portions for personal service-related use but may not reproduce, modify, distribute or commercially exploit content without permission.

22. Third-party services and links

The website or communications may link to third-party scheduling, payment, map, social-media or other services. Their availability, content and independent practices are governed by their terms and policies. We are not responsible for independent third-party services except to the extent required by law.

23. Privacy

Our collection, use, disclosure, tracking and retention of Personal Information are described in the Privacy Policy at https://senoracleaner.com/privacy-policy/. These Terms do not create consent for a privacy practice when separate consent is legally required.

24. Disclaimers

Except for express commitments in a confirmed agreement and warranties that cannot lawfully be excluded, the website and services are provided on an as-available basis. We do not guarantee uninterrupted website or messaging availability, exact arrival times, removal of every stain or odour, or a result that is impossible because of material condition, access, safety or scope limitations.

25. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss that was not reasonably foreseeable when the service agreement was formed. This limitation does not apply to fraud, wilful misconduct, gross negligence, breach of confidentiality or privacy obligations, personal injury, property damage caused by negligence, unpaid amounts, or rights and remedies that cannot lawfully be limited.

Any more specific and lawful liability allocation in an accepted commercial quote or contract controls for that commercial service. Nothing in these Terms limits mandatory consumer protections.

26. Responsibility for misuse

You are responsible for reasonably foreseeable loss caused by your unlawful website misuse, false authority, knowingly inaccurate safety or access information, or instructions that violate law or third-party rights. This does not require a consumer to indemnify us for our own negligence, breach of these Terms or conduct for which liability cannot lawfully be shifted.

27. Events beyond reasonable control

Neither party is responsible for delay or failure caused by events beyond reasonable control, including severe weather, government orders, utility or telecommunications outages, emergencies, labour disruption, transportation interruption, illness or unsafe conditions. Payment remains due for services already properly performed. We will use reasonable efforts to communicate and reschedule affected services.

28. Consumer rights

These Terms are intended to operate with applicable consumer-protection law. They do not waive, exclude or restrict rights or remedies that cannot legally be waived. If a provision conflicts with mandatory law, the mandatory law controls to the extent of the conflict.

29. Governing law and disputes

These Terms are governed by the laws of Ontario and the applicable federal laws of Canada, without limiting mandatory rights that may apply based on where a customer resides. The parties should first attempt to resolve concerns directly and in good faith. Courts with lawful jurisdiction in Ontario may hear unresolved disputes, subject to applicable consumer law.

30. General provisions

If any provision is unenforceable, it will be limited or removed only to the minimum extent necessary and the remaining provisions continue. A delay in enforcing a right is not a waiver. We may assign these Terms as part of a legitimate business transfer, subject to applicable law. You may not assign a confirmed service agreement without our consent where the identity, property or risk would materially change.

31. Changes to these Terms

We may update these Terms for future website use, bookings or messaging. We post the revised version with an updated date. Material changes do not retroactively alter an already confirmed service agreement unless the parties agree or law permits. If a messaging change requires new consent, we will seek it.

32. Contact

Questions about these Terms, services or the SMS program may be submitted at https://senoracleaner.com/contact/ or by calling (905) 605-0404.